Privacy

What this site collects

As little as possible. There are no accounts, no comment forms and no advertising trackers.

What is recorded

• Page views. Which page was opened, the site that referred you, and a campaign tag if the link carried one. This is recorded with Mixpanel, an analytics service.
• Whether a page was read. One event when you first scroll or move the pointer, so that visits by people can be told apart from visits by software.
• Clicks on retailer links. Which racket and which retailer, so the site knows which pages are useful.
• A random visitor number. Kept in your browser's storage so that two pages read by the same person count as one visitor. It holds no name and no address, and clearing the site's data in your browser removes it. The analytics service uses the address of the request to work out a rough location (country, region and city) and the type of browser, and does not keep the address.
• The kind of visitor. The server reads the browser's user agent to tell people from search crawlers and AI assistants.

What is not recorded

• No name, email address or account, because the site never asks for one.
• No advertising or cross-site tracking.
• Fonts are served from this site, so no request goes to a font provider.

Retailer links

When you follow a retailer link, the retailer and the network that tracks the referral may set their own cookies to credit the referral. Those cookies are theirs, and their privacy policies apply. See how we earn.

When an assistant or a program asks the site

The interface for agents, which is also what the PadelTrue app in ChatGPT uses, answers questions about rackets from the published data. For each question the server writes one line: the time, the kind of question (search, one racket, compare), the names of the filters that were used or the identifier of the racket, the class of the program that asked (for example an assistant or a script), and the country the request appeared to come from. For MCP calls, the application logs the request time, caller class, apparent request country, protocol method and tool name. It does not log the tool arguments, search text or client metadata. The request country may describe the assistant provider's server rather than the reader. Tool inputs are processed in memory; no account, conversation history or user files are requested. The hosting provider processes network requests. These operational records are used to measure interface use and investigate faults.

Who receives data

• The hosting provider runs the server and holds its log lines.
• Mixpanel, the analytics service, receives the page events listed above. The data is kept in the European Union.
• Retailers and the networks that track referrals, only when you follow a retailer link, as described below.

Nothing is sold and nothing is shared for advertising.

How long it is kept

Render retains hosted application logs for 7, 14 or 30 days depending on the workspace plan. We also keep daily totals and limited private diagnostic extracts for investigating faults, verifying releases and reconciling referrals. These extracts can outlast Render's retention period and currently have no fixed automatic deletion period. They are not public. To ask about or request deletion of a diagnostic extract, contact us using the address below. Page events stay in the analytics project until we delete them or until the retention period the analytics provider applies to the project ends, whichever comes first. We delete on request.

Coaches and businesses we write to

We may email padel coaching businesses about a pilot that gives their players a PadelTrue racket link. We use business contact details published on the organisation’s own website or in a public sports-federation club directory. A public listing does not establish consent to marketing. We keep the business name, that contact, the page where we found it and the date, so we can show where it came from. The reason is our legitimate interest in offering a relevant service to a business. We do not buy lists, and we do not use private numbers or social media profiles. If you reply that you do not want to hear from us, we stop and keep only the address on a do-not-contact list, so it is never emailed again. Otherwise we delete the record within 6 months if there is no reply. To ask what we hold, or to have it removed, write to hello@padeltrue.com.

A coach's link

When you open a coach's PadelTrue page, the site keeps a cookie with the coach's short name for 30 days. If you then follow a retailer link, the click line records that coach, so we can attribute the referral to their page. The pilot does not include commission payments. It changes nothing about which rackets or shops you see.

Microsoft Clarity

For readers outside the EU, the EEA, the UK and Switzerland, the site loads Microsoft Clarity, which records clicks, scrolling and page layout as a replay and a heatmap, to show where pages are hard to use. Text typed into fields is masked. Microsoft sets its own cookies for this and processes the data under its privacy statement. Readers in Europe, and readers whose country is not known, do not get Clarity at all. A content blocker stops it without breaking the site.

Your choices

The site works with JavaScript and cookies switched off. Browser tracking protection and content blockers will stop the analytics without breaking anything.

Contact

Questions about this page: hello@padeltrue.com

Last updated 12 November 2026.